Director of Client and Technical Support for Midwest Markets

The Opportunity

ZE PowerGroup Inc., developers of the award winning ZEMA Data Management and Analysis Suite, is actively seeking an experienced professional to act as their Director of Client and Technical Support for Midwest Markets operating out of the Houston or Austin area to support their expanding customer base.

This exciting role entails a combination of Account Management duties that can include supporting existing clients, assisting or performing on-site installations, providing product feature feedback and enhancements, data source development, maintaining data vendor relationships, and training of clients. The ideal candidate will have a thorough understanding of business and technical issues around energy trading and risk management systems. The candidate will be one of the primary points of contact for ZE's existing and future clients and will act as a liaison between those clients and the ZEMA Head Office located in Vancouver, BC.

The Director of Client and Technical Support will work closely with our Sales Director of North American Markets to play a critical role in supporting ZE's current and future clients in the Midwest energy market, helping to enhance ZE PowerGroup's reputation and market share.

This role provides an attractive combination of base salary + results based compensation with a flexible schedule focused on your ability to deliver. You will be part of a company that is quickly establishing itself as the market standard and it will be very easy for you to promote its value proposition.

Responsibilities

Manage client and vendor relationships and technical needs
Perform scoping assignments for data requirements of the market
Collaborate with client�s technical managers and business users to comprehend, analyze and document needs and issues
Provide appropriate input to ZEMA development team around operational issues and planning & scheduling
Good understanding of performance issues/solutions with ZEMA product implementation
Perform ZEMA installation support and product training as needed

Requirements

5+ years work experience within energy trading and risk management
Strong understanding of the Midwest energy trading business
Strong understanding of systems and overall solution architecture
Excellent technical and communication skills
Strong interpersonal and communication skills, written and oral, essential.
Self-motivated, strong bottom-line and techno-functional leadership, essential.
Ability to take ownership of activities and the tenacity to ensure successful completion.
Willing to travel where necessary

Response Information

Please send your resume and cover letter to Waleed El-Ramly at careers@ze.com with the subject line "Application for Director of Client and Technical Support for Midwest Markets"

About Us

ZE PowerGroup is a leading software and strategic consulting firm that possesses decades of energy industry expertise and experienced in-house software development team. We are aggressively growing company employing over 70 full time staff and looking into significant expansion of personnel in 2009.

What's In It For You?
Challenge, opportunity, innovation and a unique corporate culture are among the reasons to consider a career at ZE. During our 13 years in the market, we have insisted on having fun and enjoying our day at work; our environment is defined by the people that work in the organization.

We aim for long-term tenure and we reward our loyal employees. Our members work in a flexible environment where personal initiative and professional growth are greatly encouraged. ZE engages to offer excellent career development opportunities along with a competitive compensation and benefit package.

Inclusion as a data vendor is not an endorsement of our products. ZE PowerGroup is a data aggregator on behalf of clients who have appropriate subscriptions and rights to vendor information.

The ZEMA suite is an industry leading, data management and analysis software system for energy market competitors. The ZEMA suite offers a comprehensive solution for data acquisition, database integration, and data warehousing, as well as powerful analytics capabilities. The sophisticated suite of applications provides the ability to perform hundreds of predefined calculations, such as forwards curves, volatility and transaction trends, using an extensive collection of relevant market data and time-series data in order to support gas, power and crude oil trading activities. Utilizing data and analysis on underlying energy commodities such as natural gas, coal, crude oil, and emissions, ZEMA provides users with the power to make timely, bottom line energy trading decisions.