Application Client Support

The Opportunity

We have an immediate, full-time job opening for an Application Support Specialist to join our software development team to provide client support. You will be responsible to ensure our production and demo environments are operational and performing well and, In addition, you will diagnose application configuration issues at remote installations and provide support for client requests.

As a part of ZE PowerGroup's fast-growing IT division, ZE EnergyTools, you will be working with an innovative group of professionals who strive at what they do. If you are a highly motivated, passionate team player who is looking for challenges, growth, and broad experience, then this is the right place for you!

WHAT WE OFFER

We offer a competitive remuneration package supplemented by annual bonuses and health and dental benefits as well as great learning opportunities. We provide thorough training in an amiable environment for all relevant areas. In particular, your training will cover business and software basics, as well as the technical aspects relevant for your job. In addition, ZE Power Group adheres to on the job training concept offering you an ongoing opportunity to enhance your knowledge base.

Roles

Supporting client application requests (e.g. custom reports regarding accounts, licensing and data stores) and any difficulties or problems clients encounter with ZEMA software
Monitoring and maintaining internal and managed client environments.
Managing application installations and upgrades in production and demo environments
Deploying software changes onto Production environments
Creating and updating software installation and update manuals

Requirements

5 years of relevant work experience
Experience in technical writing, preferably in a system or software application development environment
2 -3 years of Oracle SQL experience
Good understanding of Java build environments, with particular emphasis on automation tools (e.g. Maven, SVN, build installers)
Strong communication, interpersonal and organizational skills
Ability to explain complex concepts in an understandable and clear manner
Enjoy working with people and sharing knowledge
Good understanding of technical subjects and general business knowledge
Ability and willingness to learn subject matter quickly
Basic understanding of software and interface development process is preferred

Response Information

Please send your resume and cover letter to Kirsten Lim at careers@ze.com with the subject line "Application for Application Client Support"

About Us

ZE Power Group offers data management software including ZE Market Analysis Suite (ZEMA) which is a powerful combination of a massive energy database and an advanced set of web based tools that help companies, view, analyze and easily distribute market intelligence throughout the organization.

Inclusion as a data vendor is not an endorsement of our products. ZE PowerGroup is a data aggregator on behalf of clients who have appropriate subscriptions and rights to vendor information.

The ZEMA suite is an industry leading, data management and analysis software system for energy market competitors. The ZEMA suite offers a comprehensive solution for data acquisition, database integration, and data warehousing, as well as powerful analytics capabilities. The sophisticated suite of applications provides the ability to perform hundreds of predefined calculations, such as forwards curves, volatility and transaction trends, using an extensive collection of relevant market data and time-series data in order to support gas, power and crude oil trading activities. Utilizing data and analysis on underlying energy commodities such as natural gas, coal, crude oil, and emissions, ZEMA provides users with the power to make timely, bottom line energy trading decisions.